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Legal notice

Seller

KANAKO KAJIHARA Inc.
Business representative: Kanako Kajihara
Address: Matsui Building 3F, 1-8-4 Nihonbashi Bakurocho, Chuo-ku, Tokyo 103-0002, Japan
Telephone: 03-6231-0079
Email: info@kanako-kajihara.jp

Prices

Prices are shown on each product page. Prices include consumption tax and exclude shipping.

Shipping fees

Domestic shipping within Japan costs ¥1,000 per order nationwide. Shipping is free for orders of ¥10,000 or more.

Dispatch times

Regular items, excluding pre-orders, are dispatched within 1–3 business days after order confirmation. Dispatch may be delayed during extended holidays. For regular items with a requested delivery date and time, we dispatch the order to meet the requested delivery schedule. Stock shortages or a high volume of orders may cause delays.

Pre-order dispatch

Dispatch dates for pre-orders vary by product. The standard dispatch time of 1–3 business days does not apply to pre-orders. Please check the dispatch estimate on each product page. If no estimate is listed, or if you need delivery by a specific date, please contact us before placing your order.

Payment methods and timing

Credit cards: Visa, Mastercard, JCB and American Express. Single payments only.
Express payment options: Apple Pay, Shop Pay and Google Pay.
Payment timing depends on your credit card billing cycle and agreement. Please check with your card issuer.

Returns, exchanges and cancellations

We do not accept returns, exchanges or cancellations for customer convenience. Please confirm this before placing your order.

For issues attributable to us, we generally offer an exchange within 7 days of receiving the item:

  • The item is defective.
  • The item is dirty or damaged.
  • The item received is different from the item ordered.

If a replacement is unavailable, we may refund the product price. We cover return shipping for defective or incorrect items.

We cannot accept returns in the following cases:

  • Returns or exchanges for customer convenience, including ordering the wrong color or size.
  • Items that have been used.
  • Damage caused by the customer.
  • Items with the product tags removed.
  • 8 or more days have passed since delivery.
  • Other cases in which we determine that a return or exchange cannot be accepted.
  • Sale items, regardless of the store where they were purchased.